We are working hard to keep everything running smoothly but please be aware that some deliveries may be delayed dependent on the delivery service and where the order is being shipped to. To try and help we have extended our Returns policy to 60 days and will be happy to answer any queries at all if you get in contact with our customer services team at customerservices@monsoon.co.uk.
The following is applicable only to orders placed via this website. Goods bought in one of our Monsoon or Accessorize stores must be returned to store.
Once received, goods that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Simply return the goods in their original condition within 30 days of receipt. Please include your dispatch note as proof of purchase.
Please note that the initial Delivery charges (if any were applied) are only refundable for faulty goods, goods not as described or incorrect goods.
Customers are also entitled to cancel their order for a full refund as long as this is done within 14 working days of receipt of your goods. This can be done by contacting our customer services team at customerservices@monsoon.co.uk (we are only able to converse in English at this time). We are open 9am to 11pm CET time Monday to Friday and 10am to 7pm CET time Saturday and Sunday.
Please allow up to 14 days for your refund to be processed from the day you return the goods to us. Goods purchased in currencies other than UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles will be refunded in local currencies at your bank or card issuers exchange rates.
It is not possible to exchange goods purchased on this website through our returns warehouse. Please see our returns restrictions below for products that cannot be exchanged or returned.
Pierced products (such as earrings), hosiery, confectionery and cosmetic products cannot be returned for hygiene reasons.
All sale goods must be returned within 14 days of receipt.
Whenever returning goods, please include your dispatch note as proof of purchase.
We offer an easy way to return all or part of your order. Please use the link below to start processing your Return.
You may return unused products within 30 days of purchase with your Return's Note.
Your items don't need to be in the original packaging as long as they're securely packaged. You will need your Order ID and the email address associated with your Monsoon account to process your return.
With your printed returns slip take your parcel to a Post Office or parcel depot and, where possible, obtain a Certificate of Postage/receipt. You should retain this until your refund is processed.
All returns should be sent to the below address. We cannot process returns at our head office or any other address:
It is not possible to return goods purchased on this website through any of our stores worldwide.
